We have a simple and easy replacement policy; our customers can always make a claim for valid reasons. We make sure we deliver high-quality products to you, but we still expect rare scenarios of dissatisfaction regarding the defects, damages, freshness, quality, quantity, pricing, and packing issues of received items. Customers can report the case within 12 hours to our customer support team through Facebook messages or phone calls. Since we place customers first, we assure a full refund or replacement if the customer is not satisfied with the products. In the case of a refund, the amount will be credited to the same account or payment made.
